Shipping Policy

Thank you for choosing Curtainist. Below, you will find detailed information about our shipping policies.

Shipping Information

Order Processing Time: 1-7 Business Days

  • Order processing time is 1-7 business days. This period is used to prepare your order before shipment. This includes fabric retrieval, custom cutting, sewing & edge finishing, and thorough quality control to ensure that your curtains are in perfect condition before packaging.

Shipping Time: 1-10 Business Days

  • Once your order has been dispatched, it typically takes 1-10 business days for your product to reach you. Delivery times are largely dependent on our logistics partners, such as Australia Post, Allied Express, and Fastway. We work closely with these partners to ensure your order is delivered promptly and securely. However, delivery times may vary depending on your location and any external factors affecting the shipping process.

 

Delivery Details

  • One delivery person will be required.
  • Delivery to the front door.
  • For apartment complexes, delivery will be made to the 1st-floor entrance.
  • Delivery hours: Monday to Friday 10:00 to 19:00 (excluding public holidays).
  • Our "48-hour Fast Shipping" products are only guaranteed to be processed in the warehouse within 48 hours. This does not guarantee the pickup and delivery time by the logistics provider, and does not include holidays.

About Tax

  • Taxes Included: The listed price on the website does not include sales tax. The sales tax will be calculated and added at checkout.

Contact Us

Business Hours (AEST): 10:00 AM to 6:00 PM, Mon~ Fri

Contact Us: 

Email：support@curtainist.com

  • If you have any questions or need support regarding our shipping options, our dedicated customer support team is here to assist you.
  • Your satisfaction is our top priority, and we are committed to ensuring your office furniture arrives in excellent condition and on time.

Shipping Options

Standard Shipping

An economical and reliable delivery service covering all of Australia, delivering to the front door or designated roadside area.

Self Pickup Service

Items can be picked up from the Sydney Studio. For specific processes and inventory status, please consult customer service.

 

Transparent Costs and Tracking

  • Fabric Swatches: orders have a $3.99 shipping fee.

  • Customized Shipping Rates: We calculate shipping rates based on your chosen service level, item size, and destination, all visible during checkout.

  • Track Your Order: A tracking number is provided for every shipment, allowing you to monitor your order's progress.

Global Shipping Reach

  • International Service: We proudly extend our services to an international clientele. Please reach out to our customer service for details on availability and shipping rates.

Predictable Delivery Schedules

  • Delivery Estimates: For most locations within the Australia and New Zealand, expect your order to arrive within 17 business days, inclusive of processing and delivery times.

Delivery Details for Clarity

  • Efficient Process: Our delivery protocol is designed for simplicity, requiring only one delivery person and making deliveries to the front door or the first-floor entrance of apartment complexes.

Customer Support and Satisfaction

  • Accessible Assistance: Our customer service team is at your disposal during business hours to address any shipping concerns. We are dedicated to ensuring your complete satisfaction with every order.